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I purchased an Andrew Marc watch from a TJ Maxx location near our home in Mattydale before it went out of business. I saved it for a month and a half before giving it to my husband for a gift.

I gave it him and it was not working, so he had the battery professionally replaced at his cost at a reputable company. After having it for less than a day, he realized the watch continued to stop working intermittently throughout the day. Today, one day later, we went to the new TJ Maxx location in Carousel Mall at approximately 6:15 pm to return the watch at the jewelry counter. I did not have my receipt, and having working for Marshalls for 5 years in my past, understand that I can only receive store credit for the current value of the watch.

I also understand, due to the time frame, the already marked down price may be marked down more. The watch was originally 89.99, purchased at a markdown price of 69.00. I have the original tag and the box that the watch came in and had all of those items with me when returning. Much to my surprise, the jewelry counter associate came back from the service desk to tell me that the ticket didn't belong to this item and did not even match a watch.

The ticket itself does belong to the watch, and the sku number on the original ticket matches the markdown, AND the ticket itself says Andrew Marc (the designer of the watch). I am highly offended that I could be accused of switching a ticket on an item when it clearly states the designer name, and still has the matching clearance ticket affixed to the tag itself. The watch has no wear or tear, it is in the original box and even has the plastic on the face of the watch. My family and I have been loyal customers of the TJ Maxx corporation for many years, and as previously stated, being a previous employee of the company, I understand that loss prevention is an important issue in the retail industry.

I never thought that I would be accused of attempting to defraud the company by switching a ticket, and then have the same employee tell me that if I want to take it up with a manager, I will need to return on the next business day to talk to them. If this is a representation of the customer service that the TJ Maxx company provides it's consumers, I no longer will be shopping at any of your or your affiliated establishments.

I will also be sure to relay my experience with family and friends so they can avoid the same poor customer service from the company. Thank you for your time.

Monetary Loss: $85.

Location: Syracuse, New York

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Guest

This is probably the calmest, most logical complaint I've seen on this website. Thank you for bringing that to our attention. Hope things got/get resolved.

Guest

You actually can't even return jewelry without a receipt... Oh well. Next time hold on to it!

Guest

They probably used return item look up and didn't ask management about what they should do when it said 'item not found'. And being a higher priced item, I'm confused as to why they couldn't just refund you with store credit.

I'd always ask management when doubtful. :roll

Guest
reply icon Replying to comment of Guest-698144

Company policy states that jewelry must be returned with original tickets AND the receipt. But you're right, they should've consulted either their FEC or the manager.

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