Tj Maxx
Reviews and Complaints
Complaining
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Verified Reviewer | Bethesda, MarylandPayment issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFace cleanser breaks out my face
Preferred solution: Full refund
User's recommendation: Make sure you know the merchandise before you order
O customer service
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Basehor, KansasNeed to find a receipt on a purse that was $69.99
Preferred solution: A copy of a receipt for $69.99
Gift card issue
Complaining
- Terrible customer support hours only m-f 9-5
Preferred solution: Apology
Never received item
CUSTOMER SERVICE
Had a horrible experience with a customer service person and her Supervisor both NOT KNOWLEDGABLE. THEY COULD NOT TELL ME THAT IF YOU REPORT YOUR CREDIT CARD STOLEN THAT YOU HAVE TO GO BACK TO YOUR ACCOUNT AND REDO THE AUTO DEBIT FEATURE.
COME TO FIND OUT THAT I WENT TO GET GAS ON MY NEW CARD AND I WAS DENIED BECAUSE I DID NOT make a payment which I was not aware that you have to reset all the information for the new card which I had to find out on my own!
I asked if this was going to effect my credit I was new late in making a payment and rudely told it would be sent to the credit bureau! On top of that I made 2 payments while they were on line and both payments went through on my side but did not show up on there side!!!!
Preferred solution: Apology
User's recommendation: Wish that you don't get a person from not the USA to talk to you!!!! No experience at all..
They returned my order without any explanation and took money from the so-called refund and when I tried to use it to be done with them they would not let me
Preferred solution: Deliver product or service ordered
User's recommendation: Never
My order is delayed
Preferred solution: Deliver product or service ordered
Credit card issue
Wrong order
User's recommendation: Don’t order from them
My credit card debt
Preferred solution: Full refund
Gift card
User's recommendation: Wonderful treasures
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Gotta have a receipt for as proof of purchase (dah!) and to be sure that what you did buy in case something was forgot (accidentally left behind)