Anonymous
map-marker Riverdale, Georgia

V bucks

Did not receive them need my money back
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Kathryne Oaj
map-marker Kansas City, Missouri

Wasting my time

Poor tech and customer service
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Diogo Zek
map-marker Saint Paul, Minnesota

Upset customer

Ive called a few times to trouble shoot my vacuum. I was told need new bottom piece. I purchased and did not work. Called back and was told problem not with that piece need new vacuum. Asked for refund and told ship back and have to pay shipping. Thats messed up!! Wasnt my error so why I have to pay?
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User's recommendation: Shark don’t stand behind their products

Anonymous
map-marker Van Nuys, California

Make a payment

I don't like you customer service it's really bad
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Alease Nro

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harrisburg, Pennsylvania

Couldn’t get in the truck

When Uber came for my trip I could not get in the truck it was to high for me
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User's recommendation: Very good company

Anonymous
map-marker Jackson, Mississippi

Book Promotion

I'm requesting help getting publicity for my eBook
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Keatyn Lto
map-marker Branford, Connecticut

Make a payment

No valid choices and then the phone hung up
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Tonya M Mtu

Return issue

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I went to one of the TJ Max store to exchange a suitcase because it had broken after one use and was humiliated Play the manager of the store in front of customers I am a loyal TJ Maxx customer and I did not appreciate that.
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Loss:
$214
Pros:
  • Good deals and products
  • Good deals
  • Great variety and some value
Cons:
  • Lack of managerial expertise
  • Nothing so far except no replacement card
  • Poor customer representatives

Preferred solution: Full refund

User's recommendation: Don’t visit this store

1 comment
Guest

You are claiming a loss of $214 for one piece of luggage bought at tj max? Add a copy of your receipt or it never happened liar!

Anonymous
map-marker Lima, Ohio

I want to cancel my last transaction

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Wrong size but couldn't get anyone to discuss my issue.
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Tailor Cbu
map-marker Gilbert, Arizona

Trying to get security code off my T.J.Maxx card because I don't have the physical card

You change my credit card number but never sent me a new card so I cannot order online because I need a security code
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Kelly C Jue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albany, New York

Inappropriate behavior by an associate

I visited the store on Washington Avenue Albany N.Y . yesterday .

While I was there I was looking at a recliner for sale . I did not purchase it with my choices yesterday but still wanted it today . I Left my home knowing the store would only be open until 7:00 pm . I arrived approximately 20 min to the hour .

An associate was standing out front and told me there were too many people in line checking out ( not too many people in store ) and would not let me enter . I began to look in the window disappointed I was not allowed in . The associate then told me I could not look in the window . That is what made me very angry .

What is your protocol ? Is your store open until 7:00 or do you stop allowing shoppers 20 minutes before the closing hour . At first I was asking if I could just put my name on the piece to save it until the next business day . But after the associates awful customer

service and behavior towards me Im feeling that I dont want to go back to your store .

I have worked in customer service industry and am a business owner myself . This gentleman ( and Im using this term very loosely) should definitely not be an example for your store front !

I believe he had some personal interest in his actions and wanted the customers out by 7:00 pm so he could lock up and leave . Seems to me with these uncertain times you should not be discouraging business .

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Preferred solution: Let the company propose a solution

User's recommendation: Very dissatisfied!

1 comment
Guest

Karen!!!

Camille W Gbf

Needed to ask about replacing my credit card, neither of the 2 options fit my question

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I have recently moved and have misplaced my t j card, wanting to get a new one issued
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Preferred solution: Issue me a card to replace the one I had

1 comment
Guest

Go to store talk to accosiate about it and go from there

Camillo Qyn
map-marker Lititz, Pennsylvania

I did not get a refund applied to my card.

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Refunded but takes way too long to get refund. You keep the money so you can claim interest in it. Sounds illegal.
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1 comment
Guest

It’s not up to TJ Maxx how long it takes for the money to appear in your account. It’s up to your bank. Next time if you make a return within 30 days (bring your receipt) ask for cash back instead.

Jane M Sqi

Dress Code

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Being reprimanded For wearing a sleeveless blouse on, when others are able to show their stomach with short shirts and blouses.

Being abused for your foreign accent.

managers don't care to understand you when you're from another country, but speak English with a foreign accent.

Store managers too lazy to help out with stocking shelves or helping you with picking up large items for customers.

At store closing time, All store ssociates are required to stand at exit door until all the associates have had their personal bags checked, and listen to speeches made by store manager off the clock, and not insured for any physical injury that could come about. each and every night before leaving the store

Some associates are giving preferential treatment by managers and promoted ahead of associates that have worked for many years at the store, causing low morale for the other employees.

Wages are poor for associates that have worked at the store for long periods of time. Part-timers receive almost the same pay because the minimum wage law has gone up.

Full-time associates do not receive wage increases when the minimum wage goes up

For the most part Marshalls is a dead-end job for sales associates without college degrees.

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Preferred solution: Increase the wages of full-time employees when the minimum wage goes up.

User's recommendation: Don't get caught in Marshalls credit card scam you can save 20% without obtaining a credit card.

Anonymous
map-marker Chino Valley, Arizona

Masks Ruke not being enforced in my store even though it states to wear one

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TJMaxx in Prescott Valley, Arizona has a mask must be worn inside - yet I saw a few with no masks on at all and others with mask under jawline!!!!!! I will not shop there again unless they stand by the mask rule . What good is a rule unless they enforce it!!!!!!
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User's recommendation: Your employees must enforce rule if kick out!!!

1 comment
Guest

Unfortunately, the employees can’t tell them anything either. Workers can’t tell them they can’t come in or can’t tell them to wear it properly. I guess they don’t want the workers to get assaulted?

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