Tj Maxx Phone Numbers and Emails

Toll-Free Number:

  • (800) 926-6299
    In-Store Inquiries
Send Message

Customer Service:

  • (800) 952-6133
    Credit Card
  • (833) 888-0776
    Online Inquiries
  • (877) 890-3150
    Platinum Mastercard

Tj Maxx Emails:

Customer Service
Corporate Gift Cards
Media
domains@tjx.com
Is this your business?

How to Contact?

Most Popular Number:

(800) 926-6299
In-Store Inquiries
Total calls: 3 590 Issues resolved: 219 Last call: Mar 28, 2024

What Is the Phone Number for TJ Maxx Customer Service?

The in-store TJ Maxx customer service phone number you can call to get information on product availability or to ask other questions is 1-800-926-6299. To deal with issues concerning online orders, call 1-833-888-0776. These TJ Maxx customer service contacts are available Monday through Friday from 9 am to 6 pm EST. The working hours may change during holidays and special events.

The TJ Maxx phone number for general inquiries is 1-508-390-1000. A live representative will answer your questions and provide assistance should you need it.

If you have questions concerning credit cards and rewards, call 1-800-952-6133. Platinum Mastercard owners may contact TJM customer service at 1-877-890-3150.

How Do I Contact TJ Maxx Corporate via Email?

You can contact the company’s corporate office by emailing complianceofficer@tjx.com. It’s the TJ Maxx customer service email address to reach the Chief Compliance Officer, who will provide the information you need and help you to resolve your issues.

The media inquiries may be discussed with the media team at tjmaxxmedia@edelman.com. They do not provide tech support and deal only with matters concerning the media.

You can also get in touch with TJX customer service through their website. Go to their Contact Us page to find the contact form and fill it out to get feedback from the support team.

How Do I Contact TJ Maxx Customer Service via Live Chat?

To find a TJ Maxx chat feature, open the company’s Contact Us page. You should fill out the form to access the conversation with a live representative. Enter the required contact information and describe the problem you’ve faced. The chat will start as soon as the support agent is free. You will receive the instructions to resolve the issue or get the information you’ve asked for.

You can also chat with customer care via social media. The customer support team provides help on Facebook, Twitter, and Instagram.

If your inquiry is not urgent, you may email your concerns and suggestions to their Help Center.

PissedConsumer Club

Contact Information

Tj Maxx Website:

Tj Maxx Help Center:

Corporate Office Address:

T.J. Maxx
770 Cochituate Road
Framingham, Massachusetts 01701
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm EST


More contact details

Tj Maxx Customer Service Reviews

1.9 / 5
Poor
Chris J Puq
How to get Christmas returns done p

Poor customer service trying to get a Christmas tree done and they act like a person steals *** because of the way they look I guess trying to get a Christmas tree done and didn't know that when

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Orrin Akt
No help closed
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Cannot pay bill and Im going to get a late fee because their online service is down
Poor customer service

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How Good is Tj Maxx's Customer Service?

Tyquavious Dne
Tyquavious Dne
Feels Disappointed | Mar 27, 2024

Ok she was very helpful

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Aylana Qsa
Aylana Qsa
Feels Neutral | Mar 19, 2024

Received an email from their customer service rep. They will try to correct the situation at the store.

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Eion Vyl
Eion Vyl
Feels Disappointed | Nov 11, 2023

I was unable to reach anybody their hours of 9 AM to 5 PM Monday through Friday. It was after hours and I didn’t know who to call for my car to be canceled.

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Ashle Zec
Ashle Zec
Feels Satisfied | Sep 14, 2023

When I finally spoken with alive customer service worker, he was very professional and kind. I did resolve my issue. Would you please hire more workers as he.

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Tarrah Jsh
Tarrah Jsh
Feels Disappointed | Jul 08, 2023

They apologized for my experience but refused to compensate me adequately.
Offering $5 is actually insulting.

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Aariah Uso
Aariah Uso
Feels Neutral | Jul 04, 2023

I never talked with a person

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Summary of Tj Maxx Customer Service Calls

5.6K TOTAL
CALLS
02:48 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tj Maxx?

Payments and Charges Question:

  • “My bill”
  • “Fraud”
  • “Billing question”

Cards Question:

  • “My credit card charged 3 times”
  • “I lost my card TJMax master card”
  • “Needs a new card”

Request for Information Question:

  • “Inquiry about tjmax card”
  • “To check balance”
  • “Placed an order but no email confirmation”

Account Question:

  • “Account I need to speak to someone”
  • “Balance update”
  • “Can't login to make payments”

Shipping and Delivery Question:

  • “Never received my order”
  • “I Didn't receive my card”
  • “Never received card”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Activation”
  • “Renew my tjmaxx card”

Return/ Replace Question:

  • “Return”
  • “Replace credit card because it was lost”
  • “Return issue”

Product/ Service Question:

  • “Finding Grande Café products”
  • “Old phone number can't get access code for digital card”
  • “Workjam”

Staff Question:

  • “File complaint with manager”
  • “Costumer service”
  • “Ustomer service”

Website/ Application Question:

  • “My credit went down bc your website won't let me pay my bill”
  • “I need the site to update my annual income”
  • “Application”

Employment Question:

  • “Payroll”
  • “I'm needing a payoff letter sent to my email”
  • “W2”

Refund Question:

  • “Refund”
  • “Error in refund”

Other Question:

  • “Robo de tarjeta”
  • “Hacer un pago”
  • “Trying to place order”

About

Related Companies

The TJX Companies, Marshalls, TK Maxx, Sierra Trading Post, Winners

Summary

TJ Maxx is an American department store that offers designer brand name clothes for up to 60 off store prices. TJ Max was founded in 1973. The store offers clothes for men, women, kids and teenagers. Here customers can find stylish and well-designed outfits for any cases at affordable prices. If you like branded apparels, but can't afford making expensive purchases, TJ Max is the very store you need. The company owns more than 900 all over the United States and other countries of the world. TJ Max makes branded clothes affordable for everyone. Millions of customers have already made sure TJ Max is really worth dealing with.

Tj Maxx reviews and complaints

Tj Maxx is ranked 68 out of 537 in Supermarkets and Malls category

Area Served

USA, Asia

Payment Methods

MasterCardVISA

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