358 views

This person supports our platform.
Get a badge โ€บ

Supporter
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.9

I placed an order online at the TJ Maxx site. When the order arrived today, it had my name and address on the box.

When I opened the box, it was all items that I did not order. The invoice inside matched what I had ordered, but not the items. I called TJ Maxx's customer service to report that I had received someone else's order. They told me that I had to box up the items and take them to UPS to be returned.

When I inquired about the items that I had already ordered and still wanted, they told me that if I wanted to reorder the items today, I would have to pay for them again and wait to be reimbursed. Why? Why am I being inconvenienced for something I had nothing to do with? The representative had very little concern for my inconvenience.

When I told her that I should be compensated in some way for the inconvenience of having to take the package that wasn't mine to a UPS store to be returned, she replied, "Well, I would be happy to give you free shipping on your next order." Umm, no thanks. I will never shop at TJ Maxx online or in their stores again.

When I asked to speak to a supervisor, I was told I would have to wait 24-48 hours for someone to call me. Thanks for nothing.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Orval Kuq

If you buy anything online be sure to use PayPal! They will pay for 12 returns back to any company for up to a year.

The postage can be up to $30.00!

That is a great deal. I wish I knew that when I had to send a car part back!

Angeleah Nst

The fact that you are asking for compensation and are not happy with what they offered makes me wonder if you are lying to get the compensation because you cannot afford the clothing you bought?

Tj Maxx Reviews

  1. 122 reviews
  2. 46 reviews
  3. 60 reviews
  4. 38 reviews
  5. 49 reviews
Tj Maxx reviews