Tj Maxx - I got inconvenienced for their mistake.
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New ReviewerI placed an order online at the TJ Maxx site. When the order arrived today, it had my name and address on the box.
When I opened the box, it was all items that I did not order. The invoice inside matched what I had ordered, but not the items. I called TJ Maxx's customer service to report that I had received someone else's order. They told me that I had to box up the items and take them to UPS to be returned.
When I inquired about the items that I had already ordered and still wanted, they told me that if I wanted to reorder the items today, I would have to pay for them again and wait to be reimbursed. Why? Why am I being inconvenienced for something I had nothing to do with? The representative had very little concern for my inconvenience.
When I told her that I should be compensated in some way for the inconvenience of having to take the package that wasn't mine to a UPS store to be returned, she replied, "Well, I would be happy to give you free shipping on your next order." Umm, no thanks. I will never shop at TJ Maxx online or in their stores again.
When I asked to speak to a supervisor, I was told I would have to wait 24-48 hours for someone to call me. Thanks for nothing.
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Comments
Please avoid publishing any personal information and promotional content
If you buy anything online be sure to use PayPal! They will pay for 12 returns back to any company for up to a year.
The postage can be up to $30.00!
That is a great deal. I wish I knew that when I had to send a car part back!
The fact that you are asking for compensation and are not happy with what they offered makes me wonder if you are lying to get the compensation because you cannot afford the clothing you bought?