I had no idea that TJMax would close @ 9:30 p.m.. I entered the store around 9:20 pm and at about closing time and there was an announcement made over the PA system that the store was closed (9:30).
About 2 minutes later an associate yells across the store, "sir, the store is closed. You need to take that (shirt I was holding) to the register." I explained that, "there were 15 people waiting in line with 2 cashiers. Once the line got smaller, I would make my final purchase." She then stated, "well, you need to go ahead and wait in line!" So I walked over to her and asked her explain what the rush was about. During the time I waited, I could have purchased other items.
She was just determined to go home. Now there's an associate who really cares about the company and it's customers.
Product or Service Mentioned: Tj Maxx Sales Representative.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Tj Maxx Cons: Untrained staff.