I wanted to return a defective bag because it didn't close properly with items loaded inside. I took the bag back to tj maxx in Rockville, MD.
The head manager there was very rude in tone and said the bag is defective and got very loud. So unprofessional. I said I know that is why I'd like to return it. The tags are attached and I have my receipt.
The rude manager would not take the bag back. In previous visits I've heard her be very rude to other customers as well. I'm reporting her to the corporate office. I've attached pictures of the bag and my receipt.
TJMaxx should offer communications training to their employees. The manager at their Rockville MD location should be replaced immediately.
Product or Service Mentioned: Tj Maxx Manager.
Reason of review: Poor customer service.