Not resolved

I wanted to return a defective bag because it didn't close properly with items loaded inside.I took the bag back to tj maxx in Rockville, MD.

Related: Tj Maxx - Totally humiliated

The head manager there was very rude in tone and said the bag is defective and got very loud. So unprofessional. I said I know that is why I'd like to return it. The tags are attached and I have my receipt.

The rude manager would not take the bag back. In previous visits I've heard her be very rude to other customers as well. I'm reporting her to the corporate office. I've attached pictures of the bag and my receipt.

TJMaxx should offer communications training to their employees.The manager at their Rockville MD location should be replaced immediately.

Review #830880 is a subjective opinion of a user.

2.8
Staff
Value for money
Product or Service Quality
Diversity of Products or Services
Customer service
Website
Price Affordability
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Tj Maxx Manager
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Tj Maxx?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Gaithersburg, Maryland, United States #1232061

Mt airy md tj maxx and home goods,I think the mgmt,of this 2 stores kept following me and giving me dirty looks,I am a person of color,and everyone ,else in the the store was blond,color why the mgmt, follow them also, but he kept following me. Iam a loyal tj maxx customer from day one and I am now very hurt.I felt humiliatad,and very uncomfortable. ..

You May Also Like

Tj Maxx Sales Representative Review from Mount Laurel, New Jersey Tj Maxx "Im in the store number 346 in Voorhees Nj and was just disrespected by a ride emplyee in the jewelry depart as well. She gave me a dirty look when..." Read more Pink Sugar XO owner Jessica Zamarron Arrested for accepting stolen credit cards! Pink Sugar XO "Jessica Zamarron of Pink Sugar XO arrested for using stolen credit cards obtained by mail thieves Aret and Frances Frangulyan. They pilfered over 759 credit card statements in their..." Read more Tj Maxx - Totally humiliated Tj Maxx "I made a purchase at TJ Maxx in Norcross and tried to return it at the Tucker location with the receipt. The assistant manager made me feel so bad in..." Read more Saladmaster - Fake positive Reviews by Dealers ( Disgusting Food ) Saladmaster "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more Techrabbit - No customer support and false promises. Techrabbit "CNET Cheapskate presented TechRabbit's offer for a refurbished Parrot Bebop Drone on May 8, 2017. I commented/posted about the many mediocre/poor reviews they get, and the customer complaints about the..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more