I went to check out at TJ Max and when the cashier rang up my sale it was way higher than I expected. When I questioned the amount it was determined a comforter I purchased had two price tags and I had not noticed the higher one.
A employee from the bedding department told the cashier to honor the lower price and walked away. Then I was told by another employee that a customer had apparently changed the price tag and the store would not honor the price then proceeded to pull the lower price tag off the item destroying it. At this point I asked to speak to the manager who also indicated the price tag had been tampered with by a customer and TJ Max would not honor the price on the comforter. I asked the cashier to verify the employee from the bedding department had said to honor the price and she said she was not sure.
I was so embarrassed and humiliated standing at the register with three TJ Max employees announcing the price had been tampered with on the item I was trying to purchase and making me feel like a thief. Needless to say I did purchase any of the items I had selected and I will never shop at TJ Max again.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: For TJMaxx to train it's employees to treat customers with respect and honor the prices on the merchandise..
Tj Maxx Pros: Product selection.
Tj Maxx Cons: Rude associates, Billing issues.